We love to hear from our Participants and Staff!
If you have feedback or words of praise that you would like to share, please submit your review at the bottom of this page.
Joy and Courtney
To Shelley and the Team, It is my greatest pleasure to acknowledge the professional and friendly support our family has received from Mpower You.We have appreciated outstanding support from all the assigned support carers who have enriched our daily lives.To the staff at Mpower You, it has been a pleasure working with you to achieve the goals of my daughters abilities. Thank you for your valuable support during the service agreement, you’ve been most appreciated. Many, many thanks.
Jill (Mother and Nominee)
It is with great pleasure that I am writing to give feedback for the services that Luke D provides.
As you are aware, Luke is the Support Co-ordinator for two of my sons, J and L.
I cannot speak highly enough of the service I have received and currently receive from Luke.
Luke takes a genuine interest in his clients and will go to any length to ensure that they get the best support possible. He takes the time to understand the sometimes “challenging” and constantly changing dynamics of the situation of each of my sons and will stop at nothing to see that they are treated both respectfully and thoughtfully, given the nature of their disabilities.
Luke will go the extra mile to ensure that any concerns or queries about each of my sons is heard, acknowledged and given the absolute best possible outcomes.
He is a credit to his profession and I believe he is a great asset to Mpower You.
I just wanted to let you know that I can’t believe what having a support worker, like Kearie means to me ? I hope that Kearie wants to continue supporting me? She’s professional, understanding, kind and so very easy to talk to. I feel like I could really grow, with her support. We talked for the whole time and it went so quickly. So thank you, you were spot on when you said you thought you might have someone who would be a good fit for me. When Kearie left I was still smiling and I look forward to seeing her again. I have a long ways to go, yet I feel like there’s finally possibilities for me. I was quite exhausted after interacting. I know that it’s so worth it to have someone who gets me. I also know, that we can work towards leaving the house, with her emotional support, to visit a friend I haven’t seen in ages. And even just knowing that anything is possible with the right support worker by my side.
Steph and Shelley, I’m not sure how long I’ve been a participant with your company for exactly?
I just wanted you to all know that I feel absolutely blessed 🙏😊 and grateful, for everything that you all, represent to me.
What I’m going through at the moment feels like a roller coaster. Yet due to all of you working together as my team, it has made me feel empowered and excited about the next chapter of my journey and moving on.
There’s absolutely no way I could possibly be able to do this, even on my good days, without you, Steph. You’re one of the kindest, PATIENT and thoughtful people I can think of. You’ve survived me😉 so I thank you for not giving up on me and my needs.
Shelley, you went out of your way to help me and give me advice. I will forever be grateful for Your company as it’s the ONLY one that I would recommend to other participants. Mpower You represents to me a honest, humble and trustworthy company.
Especially I thank you 🙏 for finding me Brodie. I finally have a hardworking and caring coordinator. It took me a long time to finally have someone on my side actually helping.
I also have to definitely thank you Steph for finding me 3 occasionally 4, amazing support workers. You’ve always said that you knew who I might get along with. You are 100% gifted in creating my support team.
Each of my support workers brings different attributes and strength to my life. I’m humbled by their hard work. Getting me through daily activities, on my bad and good days. I have simply been blessed with these ladies who obviously love their jobs, due to their efforts and our interactions.
Also, as my body ages, I have had to let go of my ego and accept help in so many different ways. Without this supportive team I have. can’t imagine how I’d be getting through these challenging tests atm.
Mpower you has been very supportive with all my needs. I’m very happy with Shelley & Steph for organising everything I could possibly need. I am always very happy with the professionalism of Mpower you support workers. Nothing is ever a bother when I have questions or need extra support.
Sue – Parent
I have found Mpower You is friendly, respectful and consistent in their service. And importantly encourage the customers to make choices. Mpower You provide staff who are reliable and encouraging towards their clients in all areas of life. With encouragement and support from Mpower You and myself, I have seen our son interview his own staff and choose people he feels are a good fit. Something I never ever thought I would see. Our son is naive and a vulnerable young man who struggles with life because of his disability and multiple diagnosis. The staff are able support him and to talk him through events and situations and gain a real trust to enable him to go out into the community and enjoy life. They have taught him important life skills that will eventually lead to improve and gain some independence. It has been a delight as a parent to see our son’s life improve and see him start to plan his week and look forward to his future.